Login Process

Contractors may access LCPtracker after receiving a User ID and temporary password, which will be sent by a “no reply” email address from LCPtracker (i.e., NOREPLY@LCPtracker.com). This email, with login instructions, will be sent to Contractors once they are assigned to an account in LCPtracker by your Agency or Prime Contractor, which we will refer to in this document as your LCPtracker Administrator. Every Contractor account is created by the Administrator. 

To access LCPtracker, go to www.lcptracker.com and click on the LCPtracker Client Log-in link at the upper-right corner of the screen. In the appropriate boxes, enter your User ID in Username and Password, then click Sign In.

Forgot Password

If you have forgotten your password, you can reset it. On the login screen, click on Forgot your Password? Reset here. You will need to enter your User ID and email address and then click Submit.

Once you have submitted this form, you will receive a system generated email. Within the email, you can click on the link to go to the reset password page, or you may copy/paste the link into your browser.

After you have clicked on the link you will be asked to type in your new password twice and then click Save password. 

Please note your password must be at least six (6) characters long and contain at least one lowercase letter and one uppercase letter. It is our recommendation that you extend your password length to at least eight (8) characters and include the above requirement as well as a number and one special character.

Now that you have reset your password you can go back to the LCPtracker login screen and log in with your new password. 

Note: if you should forget your password, the system gives you five (5) attempts before you are locked out. Please click Forgot Password BEFORE the fifth attempt.

LCPtracker Account Selection

When you are a Contractor for multiple databases, often you will share your current User ID with the Prime Contractor or Database Administrator to eliminate multiple User ID’s being set up.

The following screen will appear after login if you are doing work from more than one Administrator or Prime Contractor (school district, water district, Department of Transportation, City of, County of, etc.) who are using LCPtracker. Select the account you want to enter payroll information for.

To navigate to another database, click the Change Account button. You can type in part of an account name to narrow your search, or you may also use the scrolling option.

Announcement Page

An announcement page may appear once you have logged into LCPtracker. This is used to notify Users of scheduled maintenance or to announce a new feature within the system. 

Once you have read the notice, click Ok and proceed to your CPR entry.

Contacting LCPtracker Support

Once you have logged into LCPtracker, the navigation bar at the top of the screen will assist you with contacting our Support team.

There are three (3) ways to contact the LCPtracker Support team.

1. Phone: 714-669-0052 option 4; or
2. Email: Support@LCPtracker.com; or
3. Live Chat.

The Co-Browse button is a feature that can be activated by you and a Support team member with a code to allow our team to see your screen. During a Co-Browse session, our team will only be able to see the LCPtracker Webpage and are unable to see personally identifiable information (PII) within LCPtracker.

If you prefer to call in, instead of being placed on hold, you are now able to leave your number and one of our Support team members will call you back in the order your call was received.

When sending an email, we ask that you include the following information to allow us to better assist you.

• Your Company Name
• Your User ID
• Your Name and Phone Number
• What the Issue is – please be a specific as possible so we can re-create the issue

CONTRACTOR TRAINING CLASSES

Complete and full training support is offered directly to Contractors by LCPtracker for any technical questions on the use of the software. 

Contractors may access the various options for training after receiving a User ID and password. Training documents are available within our Training Materials button on the home page or additional trainings can be accessed through the Projects tab by clicking on Book Now.

Clicking on Watch Now will direct you to a new window. Select the corresponding Training Classes for Contractor/Subcontractor. You will then click on the Watch Now button and you will have the opportunity to do the Training On-Demand which is available anytime and anywhere! (As shown below).